SSW102: Social and Emotional Intelligence

Are YOU Socially Intelligent? Daniel Goleman - Social Intelligence Social Intelligence & Leadership: Interview with Daniel Goleman

Social Intelligence and the Biology of Leadership Daniel Goleman, D. & Boyatzis, (2008). Harvard Business Review.  Daniel Goleman Introduces Emotional Intelligence Emotional Intelligence Test - 147 questions to assess your EI.

SSW102: Communication in the Workplace

B.C. Anti-Bullying Legislation To Take Effect

Drews, K. (2013). Canadian Press. 

The new policies date back to July 2012, when the provincial government changed the law and expanded coverage to include those suffering from mental disorders caused by workplace bullying and harassment, said Joe Pinto, senior program manager for WorkSafeBC.

He said the government directed WorkSafeBC to develop a policy applicable to all workplaces. The board passed that policy in March.

Robyn Durling, spokesman for the non-profit society BullyFreeBC, said the new policies are important because they provide short-term help for those suffering from mental disorders, like anxiety or depression, caused by workplace bullying and harassment.

He said the policies will also help educate the public that bullying is not acceptable, noting that as many as 30 to 40 per cent of workers in some Canadian and U.S. jurisdictions have reported being bullied in the workplace.

Under the new policies, workplace bullying and harassment include inappropriate conduct or comments made by one person towards a worker. The person making the comments or behind the conduct must know or ought to know they will result in humiliation or intimidation.

Pinto said since July 2012 WorkSafeBC has received about 700 claims where mistreatment or bullying was alleged, and of those cases it has accepted about 40 cases, said Pinto.

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Video: Communication Skills Training

Workplace Bullying Institute 

3 Ways to Improve Your Communication Skills

BullyFree BC

BullyFreeBC began as a community-based initiative by organizations and individuals concerned about workplace bullying, which is also known as personal or psychological harassment. Participants first met in 2007 to assess the problem. Realizing the cost to people and productivity, the group decided further action was necessary through law reform and awareness. 

WorkSafe BC:Bullying and Harassment

Resources

• Tool kit
• Bullying and harassment complaint submission

 

• External resources
• Frequently Asked Questions - Mental Disorder Claims (PDF 151 KB)

References

• Workers Compensation Act and related Guideline
• Prevention Policies
• OHS Regulations

SSW102: Communication & Culture

What is cultural competence and why is it important?

Cultural Diversity in the Workplace

Intercultural Team Experiencing a Culture Clash in the Workplace   Cultural Diversity - Tips for communicating with cultural awareness    Sh*t Millennials Say   Characteristics of the Four Generations in the Workplace

SSW102: Relationships and Communication

Your Brain in Love and Lust - by Scientific American 

Helen Fisher on Love, Lust and Attachment

The Science of Love

Attachment Theory: Explaining Relationship “Styles” 
Selterman, D. (2011). Science of Relationships. 

Have you ever known someone who seems insecure?  They could be highly jealous, petty, paranoid, or emotionally distant. They could resist being touched or comforted when they’re upset, or they could go from being happy to furious at the drop of a hat, leaving their partners scratching their heads.                 Fortunately, there’s an explanation for these behaviors, and it lies in “attachment theory.”^1,2 First introduced about half a century ago, attachment theory is now used to explain individual differences (also called “styles”) in how people think, feel, and behave in relationships. The word “attachment” refers to emotionally significant interpersonal bonds people form throughout their lives, first with parents, then friends, lovers, partners, and children.

Understanding the Continuum of Relationship Style 
Formica, M. (2009). Psychology Today.

Relationship style comes in several different distinct flavors- independent, dependent,interdependent,  co-dependent and counter-dependent. Bearing this in mind, if we consider one of the prime tenets of forensic psychology - the way that people do one thing is the way that they do everything - we can begin to reveal the consistencies, and, by association, the repeated patterns of behavior, in the vast majority, if not all, of our relationships.

The Five Stages of Relationships

"The Five Love Languages" Explained  Background Most of us grow up learning the language of our parents, which becomes our native tongue. Later we may learn additional languages, but usually with much more effort. In the area of love, it’s similar. Your emotional love language and that of your spouse may be as different as Mandarin from English – no matter how hard you try to express love in English, if your spouse only understands Mandarin, you’ll never understand how to love each other. Seldom do a husband and wife have the same primary love language. We tend to speak our primary love language and become confused when our spouse doesn’t understand what we’re communicating. Once you identify and learn to speak your spouse’s primary love language, you’ll have discovered the key to a long-lasting, loving marriage. Determining Your Own Love Language Either take the assessment here, or since you may be speaking what you need, you can discover your own love language by asking yourself these questions: ❤ How do I express love to others? ❤ What do I complain about the most? ❤ What do I request most often?

The Official 5 Love Languages site  Take the Love Languages Test! Four Negative Patterns That Predict Divorce [Full version]

Secrets of Staying Together: John Gottman with John Stossel

SSW102: Conflict Management

5 Styles of Conflict Management

10 Hot Tips - Managing Conflict  Conflict Resolution in 6 Simple Easy Steps

Conflict Management Questionnaire Answer 25 questions to see an analysis of your conflict management style.

SSW102: Non-verbal Communication

Article: Understanding Body Language 

Gestures & Body Language 2 

How to Read Body Language: How to Tell if Someone is Lying with Body Language 

How to detect lies. Great tips on how to spot a liar 

Human Lie Detector 

SSW102: Words and their Power

Maya Angelou: The Power of Words 

Maya Angelou on The Power of Words - (CBS News)

Article: The Power Of Words

Smalley, S. (2008). Huffington Post. 

Letter from a father to a daughter about the power of words

Quick Meme. 

To This Day Project - Shane Koyczan 

Shane Koyczan: "To This Day" - TED talk 

SSW102: Empathy & Active Listening Skills

Sesame Street: Mark Ruffalo: Empathy

Video: Different Kinds of Empathy with Daniel Goleman 

Enhancing Communication - Attending and Listening

Counselling Skills Videos: The Basics

Social Service Foundation blog. 

SSW102: Interpersonal Communications

Video: Intrapersonal Communication and Self-Concept

Basic Interpersonal Communication Skills

How To Improve Interpersonal Skills

Interpersonal Communication Skills Success

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Self-esteem test

Video: Self-Disclosure in Therapy: Part B of Boundaries Series 


The 7 Pillars of Connecting With Absolutely Anyone 

From Forbes online. (2013).

Free Training Events & Internship Opportunity

Middle Childhood Learning Summit

The United Way of the Lower Mainland in partnership with EQUITAS and the Society for Children and Youth of BC are pleased to announce the Middle Childhood Learning Summit: Children's Well-being. Their Rights.

When: Wednesday, April 23rd

Where: UBC, Robson Square

This FREE event is designed to bring together British Columbians working with and for children in their middle years to discuss the importance of a child rights approach in improving outcomes for children. Please take the time to save the date and plan to join us as we learn about how governments and practitioners alike can adapt research, policies and programming to reflect child rights in a more meaningful way.

Learn more.

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Equitas Summer Internship Opportunity

Equitas BC is offering a paid summer internship.

This internship opportunity will provide the candidate with the opportunity to develop their knowledge and understanding of children’s rights, facilitation and community based programs. Please note the deadline for applying is: March 31, 2014.

If you have any questions please do not hesitate to contact Laura Butler (lbutler@equitas.org) or check out their application.

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Youth Vital Signs Community Conversation:
Surrey Edition

Youth Vital Signs checks the pulse of metro Vancouver from a youth perspective. It’s a report card that captured the opinions and experiences of 3,500+ young people. The goal is to inform local governments and organizations working on issues affecting youth.

When: Tuesday, February 25^th 5:15 PM – 8:30 PM

Where: SFU Surrey, TD Community Engagement Centre Room 5240, 13450 102 Ave, Surrey

FREE! PRIZES! FOOD!
Register to take part and:

- engage in an interactive dialogue inspired by the Youth Vital Signs report card
- develop ideas for action and change
- raise awareness on issues important to youth

Make your voice heard. Join the conversation. #yvs2014 @vfypc

CLICK HERE TO REGISTER FOR THE CONVERSATION!  

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Training on the Youth Criminal Justice Act

Curious about the Youth Criminal Justice Act?

A new on-line tool has been developed for youth, teachers, police, and professionals who wish to learn about the law and how it relates to young people who commit crimes.

Here, you can learn about the Youth Criminal Justice Act (YCJA), the Act which replaces the Young Offenders Act.

Learn more.

SSW101: Resilience

THIS EMOTIONAL LIFE | Resilience | PBS

Video: The Building Blocks of Resilience

Resilience - The Three C's of Psychological Resilience

Article: The Road to Resilience
American Psychological Association. 

Article: 10 Traits of Emotionally Resilient People

Part 1 of 2 in this blog series, “Cultivating Resilience for Total Well-Being"

Water, B. (2013). Psychology Today.

Ten years ago this month, Hara Estroff Marano, Editor-at-Large for Psychology Today, wrote in her article “The Art of Resilience”:

"At the heart of resilience is a belief in oneself—yet also a belief in something larger than oneself. 

Resilient people do not let adversity define them. They find resilience by moving towards a goal beyond themselves, transcending pain and grief by perceiving bad times as a temporary state of affairs… It's possible to strengthen your inner self and your belief in yourself, to define yourself as capable and competent. It's possible to fortify your psyche. It's possible to develop a sense of mastery."

Article: Fostering a Sense of Professional Resilience: Six Simple Strategies

Fink-Samnick, E. The New Social Worker, (2007). 

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Video: THIS EMOTIONAL LIFE | Resilience from War| PBS

Instructions For A Bad Day

SSW101: Strength-based Social Service Practice

Video: Strengths-Based Counseling

Video: Faces of Social Work: Barbara on building onclients' strengths

Strength-based session with James 

Chart: Contrasts between Problem-focused & Strengths Based Approaches

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List of Feeling Words 

Children’s List of Feeling Words

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Counselling Skills Videos: The Basics

Social Service Foundation blog.